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This week Peter and Mirta discuss Behavior Forcing or Poka-yoke (Mistake Proofing), which is the use of any automatic device or method that either makes it impossible for an error to occur or makes the error immediately obvious once it has occurred.
So in a system where a mistake is happening time and time again, we introduce a forcing function that prevents people from making that mistake. For example, the noise your car makes when you forget to put your seatbelt on. Obviously, you can continue to drive the car with the noise, however, the annoying dinging noise is there to help shape the behavior.
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Peter is Director of ViAGO International’s Australian operations and a Black Belt in Thinking presenter.